Whilst Vertu Cars makes every effort to ensure that the information contained in this website is accurate and current, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of the website. The access or use by you of the contents of this website is entirely at your own risk. Vertu Cars does not make any representation or warranty and expressly disclaims any and all such warranties and terms in respect of any products, services, information or materials. Depending upon the specification, purchasing a new vehicle may involve a time delay between ordering the vehicle and taking delivery. Images of our used car stock may have been digitally altered. This process is done to remove point of sale material from the vehicle and to add a digital backdrop.
Vertu Cars is committed to protecting your privacy. This policy sets out how Vertu Cars uses and protects any personal information that you give Vertu Cars when you use this website. The information you provide to Vertu Cars may be held by Vertu Cars for the following reasons:
Under the Data Protection act 1998, you may request details of personal information that Vertu Cars holds about you. An official fee will be payable. If you wish to make a request, you should write to our Data Manager at the above address. If you believe that any information that Vertu Cars holds about you is incomplete or incorrect you should write to the Data Manager to make him aware. Any information found to be incorrect will be corrected as soon as possible.
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable directly or indirectly, for the (1) the privacy practices of such websites (2) the content of such websites, including (without limitation) any advertising, content products, goods, or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Contains Ordnance Survey data © Crown copyright and database right 2013. Contains Royal Mail data © Royal Mail copyright and database right 2013
The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
Which products do we offer
We offer vehicle purchase price protection
We offer consumer finance products
Which service will we provide you with?
We will advise and make a recommendation for you after we have assessed your needs for Vehicle Purchase Price Protection. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
We can introduce you to a number of lenders who may be able to help finance your purchase, we can only introduce you to these lenders, however, we are not financial advisors.
What will you have to pay us our services?
No fee is payable for our services, however, a lender may pay us commission for making an introduction of business.
Who regulates us?
We are authorised under the FSA and are in the process of applying for interim authorisation under the FCA.
Vertu Motors plc, Vertu House, Kingsway North, Team Valley, Gateshead, NE11 0JH.
What to do if you have a complaint
By e-mail: [email protected]
In writing: Vertu Motors plc, Vertu House, Kingsway North, Team Valley, Gateshead, NE11 0JH.
By phone: 0191 491 2121
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arrangement is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.
In our continual effort to improve our levels of customer service, please be aware that calls may be monitored and recorded for training and quality purposes.
Competitions are open to anyone aged 16 or over. Competitions are free to enter and the winner will be drawn randomly. No alternative prize will be offered. Should you win, we will notify you directly for your contact information. We will not share your contact information with any third party. The winner will be posted on the site. Strictly one entry per person and duplicate entries will be cancelled.